FAQs
- HOW CAN I CONTACT YOU? Our customer service email is contact@jervix.com You can also reach us through calls and SMS from 9:00 AM - 5:00 PM Monday to Friday. Our customer service hotline is ✆ +1 437-997-2072.
- WHEN WILL I RECEIVE MY ORDER? Most of our products take 4-7 business days to arrive once shipped. Our products are made to order, please allow 2-3 hours to ship from our facility located at 8 Eglinton Avenue East, Toronto, ON M4P 0C1, Canada.
- WHERE CAN I TRACK MY ORDER? As soon as the product is shipped out, you will receive an email from us with the tracking information and other details pertaining to delivery. We provide comprehensive tracking so you can stay informed about your purchase every step of the way.
- WHAT IS YOUR RETURN/EXCHANGE POLICY? If you are not satisfied with the product, let us know and we'll do our best to make it right. You can send an email to contact@jervix.com. We cannot accept returns of medical/health related items. Our goal is to ensure your complete satisfaction with every Jervix product.
- DO YOU OFFER REFUNDS? Yes! We offer refunds if you meet the following conditions: (1) Items must be sent in the same condition as you receive them using our return label that is provided by our customer service representatives. (2) Email us at contact@jervix.com with your Name, Order Number, and any information explaining why you are requesting a refund.
We have a 30-day money-back guarantee with a 30% restocking fee. Once everything is complete, we will process your refund, and it may take 3-5 business days to process through your bank.
- HOW CAN I CONTACT YOU FOR ANY ADDITIONAL QUESTIONS? Email us at contact@jervix.com. We will get back to you within the next 24-48 hours on average. Our dedicated customer support team is committed to providing you with prompt and helpful assistance.